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Walmart Promises To Make Returns Easier

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BETONVILLE, Arkansas -- Retail giant Walmart is upping its return game. These new procedures make it easier for customers to maintain a safe social distance and also make returning items faster.

If you need to return an item purchased from Walmart.com, FedEx will come right to your door and pick it up. And it doesn't cost customers a penny. To use the free service follow these steps:

  • Log into account on Walmart.com or Walmart App, and Start a Return
  • Select item(s) to be returned
  • Select Carrier Pickup
  • Choose pickup date
  • Pack the return and attach label and keep it ready for pickup

If you don't have a printer, you can choose “Drop off at FedEx” as the return method

You'll get a return code / QR code. Just take the packaged return and the QR code to any FedEx Office location and they'll help you get it shipped.

Start Return Process on your App

There are changes to in-store returns as well. No matter where you purchased an item whether it's online or in the store, you can start the return process on your Walmart app or via Walmart.com. Most Walmart stores have added additional return locations in the stores to allow customers to return items and still stay socially distant. 

The company says it's also worked hard to speed up the process of getting that refund money back in your bank account for debit and credit purchases. 

In a statement, a spokesperson said, "The holidays are stressful enough, no matter how customers buy items we want the returns experience to be easy, safe and seamless."

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